An Email From A Reader

This was emailed to me (Bitch of the West). Although this person already bitched on her site, she'd like to bitch here too. Maybe we could convince her to become a writer? What do you bitches think?

A Post By Shuggy:

I moved into a new house 9 months ago. I swear, since then, it's like we've moved into the money pit (remember that great movie with tom hanks and Shelley long?). Anyway, we've had some issues. Some not so big, others big. Like now. We have a leaky tub. And they can't seem to figure out what the hell is wrong. They've been over twice to "fix it". And it's still leaking. Where is it leaking you may ask? Down through the floor and it's coming out of the ceiling in the living room. It is actually coming out through one of the canned lights in the ceiling. So if there isn't any damage by the water, well let's just start an electrical fire!! Good grief.

Now, on to my bitch, and the reason for the post. Why can't people just do their freaking job? So I send the request to get the leak fixed like I'm supposed to, to the builder. The guy from the builder comes over the first time with a plumber and finds a leaking gasket and they think they fixed it. Well they didn't. So I call him back. 3 days later I call back again and ask him when he might be over to look at it. "Oh, you need to call and set up an appointment with the plumber." he tells me. Excuse me?? I NEED TO? Why in the great grandma do I need to arrange it with the plumber? Isn't that HIS job??? He's the one that works for the builder. Fine, whatever. I call and arrange it.&nbs p; Of course the plumber can't come when I'm home, so I have to arrange for someone to be here. And of course, he can't find a leak…just some caulking that is cracked and he thinks it is causing the problem. Or it could be a leak in the roof, he tells me. Now, I'm no plumber, but I can pretty well bet that the cracked caulking isn't causing inches of water to leak through the ceiling. And it's pretty sketchy to say it's the roof when it's only happened post-tub use and never on a stormy day. Call me crazy. So the plumber tells me to call the guy from the builder back and tell them they need to recall the tub. Oh my! Seriously. Can these two not talk amongst themselves??

So I call the builder guy last week (Tuesday) and tell him what the plumber says. At least he's in agreement with me and doesn't think either of those two things are the cause of the problem. So he says he'll get the plumber and come back over. I've heard nothing by Friday, so I call him back. Voicemail. Of course. I leave a message and hear nothing from him. So I call him back today (Monday). His reply, "oh, the plumber hasn't called you?" Um, no. Why would I be calling you if that had happene d, dumbass? I tell him no, I haven't heard from anyone in over a week (mind you, my tub is ripped apart all this time!). He then tells me to call the plumber and set up a time, then call him back so he can come at the same time.&nb sp; Good grief. I'm not your freaking secretary! Nor do I work for this stupid builder. That would be his job. But I know if I don't do it, it won't happen. So I call the plumber, make an appointment and call the builder guy back and invite him to the party. Of course, it isn't until Thursday because I work the next two days! Couldn't have happened the past three business days that I had off. Go figure.

I'm about ready to draft a lengthy letter to this builder and tell him exactly what I think of their customer service….which is squat. It took over a month to get a leaky window fixed last fall. And it still continues to leak. What a mess.